Returns and Refunds Policy

Effective Date: January 01, 2023

This Returns and Refunds Policy (“Policy”) applies to all purchases made through Cool Kiddo, a print-on-demand company offering unique products produced once ordered. By making a purchase on our website, you acknowledge and agree to the terms outlined in this Policy.

1. Non-Returnable Items

As Cool Kiddo operates on a print-on-demand model, we do not support returns or exchanges for products where customers have ordered the wrong size, or color, or have simply changed their minds. Please review your order carefully before completing the purchase.

2. Damaged Products or Manufacturing Errors

In the unfortunate event that you receive a damaged product or encounter a manufacturing error, we are committed to resolving the issue promptly. To be eligible for a free replacement or refund, you must contact our team within 30 days of product delivery. Please reach out to us via email at sales[@]supercoolkiddo.com and provide a clear photo or video showing the issue.

For cases affecting multiple products utilizing the same design, we may require an additional photo or video of all affected items visible in one frame for confirmation purposes.

3. Product Eligibility for Replacement

Products are eligible for a free replacement in the following scenarios:

• If you receive an incorrect or faulty product, please contact our team within 30 days of product delivery, and we will arrange a free replacement.
• To report a defective product, access the Order Link sent to you via email. Click on the affected order, then scroll down and click on “Submit Issue” below the affected product.
• For cases affecting multiple products using the same design, an additional photo or video of all affected items visible in one frame may be required for confirmation purposes.

Our team will make every effort to correct the situation and provide the most suitable solution.

4. Exclusions for Free Replacement

Please note that a free replacement will not be offered in the following situations:

• Lost orders due to an incorrect delivery address provided by the customer.
• Products were received as requested, but the customer wants another size/color instead.
• Garments with minor size deviations from the size guide measurements (below 1″).

5. Lost Packages

If a package is lost during transit, please follow these steps:

• Ensure that the submitted address is 100% accurate, as even a minor error can cause delivery failure.
• Contact the local post office to check if the package is being held for collection.
• After completing these steps, reach out to our Support team by clicking on the chat bubble. We will investigate further and offer a free replacement if no error is found on your or the customer’s part.

6. Bad Odor

Please be aware that a faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Generally, this odor dissipates after the first wash.

7. Cost of Returns

At Cool Kiddo, we believe in providing a seamless and hassle-free returns and refund process for our valued customers. We understand that sometimes, issues may arise with the products received, and in such cases, we are committed to offering free replacements or refunds.

7.1. Free Returns and Refunds

If you are eligible for a product replacement or refund as per our Returns and Refunds Policy, rest assured that there will be no charge incurred for returning the item to us. We bear the cost of return shipping to ensure that the process is convenient and cost-free for you.

7.2. No Return Shipping Fees

We do not require customers to pay for return shipping in any circumstance where a refund or product replacement is applicable. Our aim is to provide excellent customer service and resolve any issues that may arise with your purchase swiftly and efficiently.

7.3. Process of Returns

In case you need to initiate a return or request a refund, please follow the steps outlined in our Returns and Refunds Policy. Our dedicated customer support team will guide you through the process and ensure that your concerns are addressed promptly.

8. Contact Us

If you have any questions or concerns regarding our returns and refunds process or any other aspect of your shopping experience with Cool Kiddo, please do not hesitate to reach out to our customer support team at [email address]. We are here to assist you and provide the best possible assistance.

9. Changes to the Policy

Cool Kiddo reserves the right to modify or update this Cost of Returns section or any other part of the Returns and Refunds Policy at any time without prior notice. Any changes will be effective upon posting on our website.

By making a purchase through Cool Kiddo, you acknowledge that you have read, understood, and agreed to the terms outlined in this Cost of Returns section, as well as the entire Returns and Refunds Policy. Thank you for choosing Cool Kiddo!